Galaxy S10 | S10+ Pre-Order FAQ

1) When and where can I preorder the Samsung Galaxy S10?
The Pre-Order starts on 22nd February (Friday) at 10:00AM – 28th February (Thursday) at 11:59PM).
You may pre-order your phone via our Online Store here, or walk in to any of our nationwide outlets nearest to you;

  • Gurney Plaza, Penang
  • Queensbay Mall, Penang
  • Sunway Pyramid, KL
  • Sunway Velocity, KL
  • AEON Tebrau City, Johor
  • AEON Bandaraya Melaka
  • AEON Kinta City, Kedah
  • Imago Mall, Sabah
  • The Spring Shopping Mall, Kuching
  • AEON Alma, Penang (Erafone)

2) How many phones can I pre-order each time?
You may only pre-order one of each S10 model at a time.
(i.e One Unit of Galaxy S10 and One unit of Galaxy S10 Plus)

3) How can I receive my preordered Galaxy S10/ S10+?

  • IF you pre-ordered your phone via our Online Store, you have the option of either having it delivered to the address of your choice, or self-pickup at any our nationwide outlets, upon checkout.
  • IF you pre-ordered your phone at our outlet, you only have the option of coming by the same outlet to self pickup your pre-order on the pre-order collection date (6th Mar 2019).

4) Can I purchase with credit card instalment plan during preorder?
Yes, we accept credit card instalment with most major credit card in Malaysia. However, please note that instalment is only available only at our retail outlets.

5) How much do need to pay to place pre-order?
You may choose to make full payment or place a RM300 deposit (non-refundable), with balance payment to be made upon phone collection. However, if you choose to have your phone delivered to your address, full payment is required.

For outlet self pick up

6) When can I pick up my phone?
Your pre-ordered phone will arrive at the outlet which you have chosen for pick up on 6 Mar 2019.

7) What do I have to bring?
Please do bring your original IC and Confirmed Order Email copy for verification.

8) Can I send someone else on my behalf to self pick up my phone?
No. You yourself must be present during the self-pickup.

For Online Courier 

9) When can I receive my phone? 
Your pre-ordered phone will arrive at your address on 6 Mar 2019. 
Important note: For delivery to East Malaysia, please make your pre-order by 26 Feb, to receive the phone on 6 Mar. Pre-orders made after 26 Feb will not be guaranteed to arrive to your address on 6 Mar.

10) I receive my phone via courier but I noticed there is something wrong with my phoneWhat do I do?
In the unlikely event you notice any defect on your new phone the moment you unbox it, please proceed to the any Urban Republic outlets and we will assist you further.